1. Location
No callout fee’s and free installation of new PC’s applies to clients within a 30 mile radius of Colchester Town, Essex. Vella Technology may use their discretion to extend this area or negotiate a small call-out fee with the client in advance.

2. Authorisation
Regarding Repairs and Health Checks:
The client authorises Vella Technology to conduct an evaluation of hardware/software to determine the nature of the damage. If Vella Technology are unable to resolve a problem at the clients location no fee will be charged, but an optional £65 service may be offered whereby Vella Technology will remove the hardware and fix at business location before returning hardware to the client. No fee will be charged if Vella Technology are unable to identify the problem and offer a solution. £35 fee does not include any additional hardware that may be required to resolve the problem.

3. Hardware
If Vella Technology are able to identify the problem but the problem requires the purchasing of hardware to rectify then the £35 fee applies regardless as to whether the client wishes to purchase the necessary hardware to complete a repair. In all cases whereby Vella Technology identify a problem and offers to rectify the problem a charge will apply regardless as to whether client opts to proceed with the required works.

4. Confidentiality
Vella Technology agrees not to disclose any and all information or data files supplied with, stored on, or recovered from client's equipment except to employees or agents of Vella Technology subject to confidentiality agreements or as required by law.

5. Payment
Payment is due in full upon completion of successful service/sale. We accept payment via cash, cheque, or bank transfer. We also accept Visa, MasterCard, Maestro and Solo through our online payments service.

6. Warranty

IT Repairs/Services:
30 days warranty regarding the resolved issue on any hardware that Vella Technology has repaired. The warranty will not cover the reoccurrence of the original issue if it is due to user abuse. Vella Technology makes no warranty on data, express or implied.

PC Sales and other Hardware Sales:
Vella Technology offer a 1 year warranty on all hardware sold. Any faulty hardware within this time will be replaced/repaired. In the event of hardware failure Vella Technology may not be able to specify a timescale for replacements as it may be reliant on the timeframe that a separate manufacturer operates within.

7. Limited Liability
Vella Technology shall not be liable for any claims regarding the physical functioning of equipment/media or the condition or existence of data on storage media supplied before, during or after service.

In no event will Vella Technology be liable for any damage to the laptop/desktop/hardware, loss of data, loss of revenue or profits, or any special, incidental, contingent, or consequential damages, however caused, before, during or after service even if Vella Technology has been advised of the possibility of damages or loss to persons or property. Vella Technology liability of any kind with respect to the services, including any negligence on its part, shall be limited to the contract price for the services.

The client and Vella Technology agree that the sole and exclusive remedy for unsatisfactory work or data shall be, at Vella Technology’s option, additional attempts by Vella Technology to recover satisfactory data or refund of the amount paid by the client. The parties acknowledge that the price of Vella Technology services would be much greater if Vella Technology undertook more extensive liability.

The client is aware of the inherent risks of injury and property damage involved in laptop/desktop/hardware repair, including without limitation, risks due to destruction or damage to the machine, media, or data and inability to repair the machine or recover data, including those that may result from the negligence of Vella Technology, and assumes any and all known risks of injury and property damage that may results.