We assess your hardware using a piece of software that we can run over the internet, the results of which tell us exactly what components are used within your PC, and what components we can use as potential upgrades. Providing that you have a working internet connection then we only need to visit your house once and that is just to install the upgrade.

How much the upgrade costs depends mostly on the cost of the component/s that are ordered to perform the upgrade. Vella Technology charge £35 for performing the upgrade, and we will advise you of the cost of suitable available hardware before ordering.

There is potential to improve a wide array of things via upgrading and it is best to decide what is troubling you about your computer first. Some of the more common things that an upgrade is used to address are low storage space, slow speeds within windows and basic applications, and poor performance in games that have a high graphical demand.

If you know exactly what it is you wish to upgrade then Vella Technology can still acquire and fit the desired part. We may still ask you to run our hardware analysis tool on your system just to ensure that the part you require will fit into your PC. We charge £35 for the installation of the part plus however much the component costs, which we will advise you of prior to its order.

Vella Technology will happily come and install an upgrade that you have already purchased or acquired for our standard £35. We ask you to be sure that you have acquired a part that will fit your PC as if we arrive and discover the additional part is incompatible with your PC and cannot be fitted a £35 fee still applies.

As long as you are within our service area, then no we don't charge a callout fee. Currently our area covers a 30 mile radius of Colchester.

We do go outside of our normal area from time to time, but because of fuel costs we are forced to charge a small call out fee for this. Just contact us with your location and we'll let you know how much extra it will be.

We can! Vella Technology understands that people work all times of the day so we are pretty flexible with our working hours. We can come out to your house anytime between 9am to 9pm 7 days a week, but even if this is not convenient for you then simply ask! We go out of our way to please our customers and we'll usually be more than happy to visit at a time that's best for you.

It should be noted however that our normal office hours are 9am to 6pm Monday to Friday, which means we would usually only take phone calls during this time. We do sometimes work late or at weekends so you could always try your luck at other times. If we aren't around, there is an answer phone service which will we respond to as quickly as possible, or alternatively you could email us at email@vellatech.com.