The simple answer is yes. The extent to how much noticeable difference is experienced varies from case to case, but the most frequently experienced outcome is that PC runs noticeably faster.

Sometimes it is difficult to establish if a computer is suffering from slowdown and in need of a Health Check or if it is displaying the symptoms of a Virus. If you are unsure then check against our list of common Virus symptoms and see if your computer is displaying any of the common signs of a Virus.

Common signs of a computer virus:

• Being redirected from one website to a different one
• Random "pop-ups" informing the user that they are infected and encouraging them to pay for hoax software.
• Websites and web browsing producing more "pop ups" and adverts than usual.
• Computer slowdown - A noticeable computer speed decrease over time, potentially accompanied with a web browsing speed decrease.
• Anti-Virus software acting erratically.

If you have noticed any of the above then it is likely that any computer slowdown may also be as a result of a virus. If you are still unsure as to whether you require Virus Removal or a PC Health Check then feel free to call Vella Technology and talk us through the symptoms of your PC and we can advise you.

Getting rid of a virus can be a lengthy and difficult process on its own and this is why it is usually offered as a separate £35 service. However, we recognise that a PC could never be called healthy if it has malicious Virus/Adware/Spyware installed on it, causing potential damage. If our technician finds malicious software on your PC he will inform you of it and offer to remove it for an additional £25. This essentially means getting an additional £35 service for the reduced price of £25.

Some Viruses are more obvious to a user than others but all are malicious and unwelcome. When a customer rings us for a Virus Removal we charge a set £35 if we are able to remove the virus. Part of this fee contributes towards travelling costs and travelling time. We view it as unfair to charge a customer who is paying £35 for a PC Health Check an additional £35 for virus removal when a technician is already with them and has already discovered the threat.

No, a PC Health Check does not affect your files or personal settings. We do, however always recommend making a back up of anything valuable when possible as we accept no liability for any damaged or corrupted data.

As long as you are within our service area, then no we don't charge a callout fee. Currently our area covers a 30 mile radius of Colchester.

We do go outside of our normal area from time to time, but because of fuel costs we are forced to charge a small call out fee for this. Just contact us with your location and we'll let you know how much extra it will be.

We can! Vella Technology understands that people work all times of the day so we are pretty flexible with our working hours. We can come out to your house anytime between 9am to 9pm 7 days a week, but even if this is not convenient for you then simply ask! We go out of our way to please our customers and we'll usually be more than happy to visit at a time that's best for you.

It should be noted however that our normal office hours are 9am to 6pm Monday to Friday, which means we would usually only take phone calls during this time. We do sometimes work late or at weekends so you could always try your luck at other times. If we aren't around, there is an answer phone service which will we respond to as quickly as possible, or alternatively you could email us at email@vellatech.com.